Return Policy
RETURN POLICY & PROCEDURES
Thank you for shopping with us at BLUE EAGLE CLOTHING and we hope that you love your recent purchase! However, we understand that you may wish to return an item. Please see below for details and instructions of the BLUE EAGLE CLOTHING return policy and procedures.
IMPORTANT INFORMATION
Product sold to you from https://blueeagleclothings.myshopify.com/ is shipped to you from Cape Town, South Africa. As such, product sold online and from our physical store in Cape Town comply with the consumer laws of South Africa.
When placing your order with BLUE EAGLE CLOTHING, you automatically agree to all information below.
Regrettably we cannot offer returns, refunds or exchanges on international orders - the reason being that South Africa customs charges us import duty & VAT to bring the item back into the country and it becomes an unjustifiably costly process - sorry!
Please note that refunds are only given for the original purchase price of the item and not for shipping. In the case that you qualified for free shipping, an amount of R150 for shipping will be deducted from your refund amount. Shipping costs are non-refundable and all costs & liability for return shipment are the responsibility of the customer.
PLEASE NOTE ALL RETURNS OF IN STORE OR ONLINE PURCHASES WHETHER DEFECTIVE OR SIMPLY UNWANTED MUST BE REQUESTED WITHIN 2 DAYS OF RECEIPT IN STORE OR DELIVERY OF YOUR PURCHASE TO THE SPECIFIED DELIVERY ADDRESS. ONCE AUTHORISED, THE RETURN MUST BE DELIVERED TO BLUE EAGLE CLOTHING WITHIN 7 BUSINESS DAYS.
Items must be returned in original and unused condition with all price labels and swing tags/packaging intact and in a sellable condition. Successful return requests are eligible for an Exchange. Exchanges are only possible in store subject to availability.
• We do not accept any return, exchange or refund requests on SALE items purchased online or at our physical store. All sales on reduced price products are final. No exceptions.
BLUE EAGLE CLOTHING has the right to refuse any return merchandise within reason.
We urge our customers to select carefully and reference our sizing charts prior to any online purchases. We would like to assist with issues regarding sizes via email sales@blueeagle-blackbear.com
*Please note that our sizing charts are to be used only as a guide and that measurements can vary slightly from style to style due to cut, design or fabrication.
Please see the "Online Returns" or "Store Returns" sections for the returns process most relevant to your situation.
Online Returns
Please read these terms and conditions carefully before initiating your return. By initiating your return, you agree to the terms and conditions set out below.
All return requests must be made within 2 days from the delivery date of your online order. Please ensure items have not been worn or washed and are in their original packaging.
Please keep your receipts/invoices, as you will be asked for proof of purchase.
Successful return requests will be authorized via email and are eligible for an exchange.
All shipping or any fees are not reimbursed.
We do not process straight exchanges. If you require a different size, you will need to return your item for different size subject to availability.
*Note: Sizing is subject to product availability.
STAGES OF YOUR RETURN
1. Initiate Return
This can be done by emailing us at sales@blueeagle-blackbear.com with your order number and details of what you wish to return for exchange.
2. Return Authorized
Once we have reviewed and approved your initiated return request, we will authorize it via email and provide you with a return authorization. Please do NOT send back your return prior to authorization of your request. Any returns sent back without authorization will be rejected.
Return Address will be provided with your Mandatory Return Authorization.
You may then prepare to send your parcel to us via a reputable courier company service so that we may monitor the safe journey to us and receive it within 7 business days from being provided with the return authorization.
Please be sure to include a copy of your return authorization with your return item. Once collected, please email our team at sales@blueeagle-blackbear.com with a tracking number and relevant courier contact details.
3. Return Received
We will notify you once we have received your parcel.
Once the return has been delivered to us, please allow up to 10 business days for our team to quality check and approve the return and inform you what sizes has been exchange as per your request.
You will be notified via email if it has been approved for a return.
the approved return item/s. (Shipping costs will not be refunded)
Please note:
• Any and all returns sent back without an authorized return request and a Return Authorization form included in the parcel will not be accepted or processed.
• Any and all returns are sent back to https://blueeagleclothings.myshopify.com/ at the customer's own risk.
• https://blueeagleclothings.myshopify.com/ is not liable for such parcels that are lost in transit.
• Please note that the return cost will be that of the customer’s own expense and will not be reimbursed unless the product is defective.
Store returns
All return requests for items bought in our physical store must be made within 2 business days of purchase and if the request is approved, the item/s must be received by us within 7 days of such return authorization.
Simply drop by the store, send us an email to https://blueeagleclothings.myshopify.com/ or give our friendly and helpful staff a call in advance.
Please ensure that the item has not been worn or washed, that all price labels and swing tags/packaging are still intact and you have your receipt.
*Please note: We CANNOT accept return parcels delivered to us without prior return request approval. We CANNOT ship out exchanges to our travelling customer's home countries.
Defective Product
For any claims of manufacturing defects, please email us immediately to sales@blueeagle-blackbear.com with imagery and a detailed description of your concern and we will assist as best as possible.
Defective products must be returned to us for assessment before exchange. Please note that assessment is handled by our suppliers and as such can take up to 10 working days for approval or rejection of the returned product for exchange once received by https://blueeagleclothings.myshopify.com/ . You will be notified of the outcome of the assessment via email.
If the return is approved, then your return for exchange will be processed.
Please note that there are certain situations where only partial refunds are granted (if applicable):
• Any item not in its original condition, has been washed or used, is damaged or missing parts for reasons not due to our error
A “Defective Product” is one which contains a material imperfection in the manufacture or design that renders the product less acceptable or useful than reasonably expected, under the circumstances. The product must be defective in itself (due to manufacture or design fault) and not damaged due to inappropriate use. When returning a product after the standard returns period, a customer must provide full reasons for alleging that the product is defective, including stating how the product was utilized during the period that it was in the customer’s possession. Please note the life expectancy of any Product depends on the individual using the Product, the conditions of use, and the characteristic wear patterns of the user. Our Products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the Product are not replaced.
Thank you for shopping with us at https://blueeagleclothings.myshopify.com/ .